Privacy Policy
Effective date: 9 December 2025
Bites of Punjab ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains what personal data we collect, how we use it, who we share it with, and your rights. This policy applies to data collected via our website bitesofpunjab.co.uk, in-store interactions, telephone, email and any services we provide (including delivery, tiffin and event bookings).
Data We Collect
We collect and process personal data that you provide directly and data collected automatically when you use our site or services.
Information you provide
- Contact details: name, phone number, email address, billing and delivery address.
- Order details: items ordered, special requests, delivery instructions.
- Booking details: event type, date, number of guests, menu selections and any dietary or allergy information you provide for bookings or tiffin service.
- Messages and feedback: any messages you send us through contact forms, email, phone or social channels.
- Payment details: we may collect payment card details when you pay via our site or over the phone. Note: where we use a third-party payment processor, they handle full card processing and we receive only confirmation of payment and limited billing details.
Information we collect automatically
- Technical data: IP address, browser type and version, device identifiers, operating system and the pages you visit on our site.
- Usage data: how you interact with our website and forms, and referral data (how you arrived at the site).
- Cookies and similar technologies (see the Cookies section below).
How We Use Your Data
We use personal data for the following purposes:
- To process and fulfil orders, deliveries and tiffin subscriptions.
- To manage and confirm bookings and event enquiries.
- To communicate with you about your order, booking or enquiry (email, phone or SMS).
- To provide customer support and respond to requests and feedback.
- To manage payments, fees and charges and to keep records for accounting and tax purposes.
- To personalise and improve our website, offers and services and to analyse usage and trends.
- To meet legal and regulatory obligations and to protect our business and customers (for example, in fraud prevention).
Legal Bases for Processing (if you are in the UK/EU)
Where applicable, we rely on the following legal bases to process your personal data:
- Contract: processing necessary to perform a contract with you (for example fulfilling an order or booking).
- Consent: where you have given consent (for example marketing emails, where you opt in).
- Legal obligation: where processing is necessary to comply with the law.
- Legitimate interests: for our business operations such as fraud prevention, improving services and website analytics, provided those interests are not overridden by your rights.
Sharing and Third Parties
We may share your data with trusted third parties where necessary to provide our services:
- Delivery partners and couriers for order fulfilment.
- Payment processors who handle card transactions.
- Third-party booking, ordering or tiffin management systems we integrate with.
- IT and hosting providers who support our website and data storage.
- Professional advisors, auditors and regulatory authorities where required by law.
We require third parties to protect your information and not to use it for any other purpose than providing the agreed service to us.
Cookies and Tracking
We use cookies and similar technologies to make our site work, to provide basic functionality and to understand how people use the site. Typical cookies include:
- Strictly necessary cookies required for site operation.
- Performance cookies used to collect anonymous analytics data (for example, Google Analytics).
- Functional cookies to remember form inputs or preferences.
You can control or delete cookies through your browser settings. Disabling some cookies may affect site functionality.
Marketing Communications
If you opt in to receive marketing from us we may send you email or SMS with news, promotions or offers. You can opt out at any time by using the unsubscribe link in any marketing message or by contacting us at info@bitesofpunjab.co.uk.
Data Retention
We retain personal data only for as long as necessary to provide services, comply with legal obligations and resolve disputes. Typical retention periods:
- Order and booking records: retained for accounting and tax purposes in line with UK requirements (usually a minimum of six years).
- Account and contact information: retained while your account is active or as needed to contact you about orders and bookings.
- Marketing preferences: retained until you withdraw consent.
Security
We take reasonable measures to protect personal data from loss, misuse and unauthorised access. This includes secure servers, access controls and encryption where appropriate. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
Your Rights
Depending on your jurisdiction you may have the following rights in relation to your personal data:
- Right to access: request a copy of personal data we hold about you.
- Right to rectification: ask us to correct inaccurate or incomplete data.
- Right to erasure: in some circumstances request that we delete your personal data.
- Right to restrict processing: limit how we use your data in certain situations.
- Right to data portability: request transfer of your data to another provider where technically feasible.
- Right to object: object to certain types of processing, including direct marketing.
To exercise any of these rights please contact us at info@bitesofpunjab.co.uk. If you are in the UK and believe we have not addressed your request properly you may raise a complaint with the Information Commissioner’s Office (ICO).
Children
Our services are not intended for children under 13. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will take steps to delete it.
Changes to this Policy
We may update this privacy policy from time to time. The effective date at the top will be updated when we make material changes. We encourage you to review this page periodically.
Contact Us
If you have any questions about this privacy policy or our data practices, contact:
This policy was prepared for Bites of Punjab. If you would like this privacy policy customised with specific third-party services, payment processor names, tracking providers or a different effective date, tell me which details to include and I will update it.
